Quality Monitoring for Contact Centers
Your call center representative is your company’s first point of contact, and your customers will be demanding quality when speaking to your representatives. The quality of interaction between your agents and you customers can greatly impact on how people perceive your organization.
Our suite of Quality solutions allow for ability to record synchronized voice and screen to truly capture the customers experience, and subsequently score these calls with easily customized forms.
We also offer a comprehensive suite of Work Force Management (WFM) and Work Force Optimization, (WFO) to increase productivity and efficiency.
Adding optional Speech and Data analytics can help you zero in on the interactions that matter most to your organization by tracking keywords or flushing out trends that may be already occurring.
Our suite of Quality solutions will seamlessly integrate with your PBX and network.